Cancellation Policy

At Renew Skin Therapy, we value our clients’ time as well as our own, and strive to provide a seamless and respectful experience for everyone. Our appointment cancellation and rescheduling policy has been designed to accommodate both your needs and the operational demands of a mobile aesthetic service. We kindly ask that clients provide at least 24 hours’ notice if they wish to cancel or reschedule an appointment. This advance notice allows us to offer your slot to other clients who are awaiting services, and helps our business operate efficiently.

If a cancellation or rescheduling request is made less than 24 hours before the scheduled appointment, the client will be responsible for a charge equivalent to 50% of the original appointment fee. This policy ensures that our mobile esthetician can allocate their time appropriately and minimize loss of business due to last-minute changes. However, we also understand that emergencies and illness are sometimes unavoidable. In such cases, exceptions can be made, and you will have the opportunity to reschedule without penalty. If you need to discuss a change in your appointment or have questions about our policies, please do not hesitate to reach out. Your understanding and cooperation are greatly appreciated.