Shipping & Returns

At Renew Skin Therapy, we are committed to providing a seamless and satisfying shopping experience. Orders for skincare products are processed within 2-3 business days. Standard shipping is available for a flat fee of $15. We also offer expedited shipping options at an additional cost; please contact us for pricing details. Our products are shipped within the United States. Standard delivery usually takes 3-7 business days after processing, while expedited shipping can deliver your order within 1-3 business days, depending on your location and selected service. All orders are shipped in secure packaging to ensure your products arrive in excellent condition. Once your order is shipped, you will receive a confirmation email with tracking information. Please verify your shipping address before finalizing your purchase, as we cannot be responsible for delays caused by incorrect addresses. If you are not completely satisfied with your purchase, you may request a return within 30 days of receipt. To be eligible, products must be unused and in their original condition and packaging. Used products are not eligible for return. To initiate a return, please email our customer support team with your order number and reason for return. We will provide step-by-step instructions to ensure a smooth process. For approved returns requested within 30 days, refunds will be issued to your original payment method upon receipt and inspection of the returned items. If more than 30 days have passed but the product remains unused, you may request a return for store credit. Customer satisfaction is our priority, and our team is always available to address your questions or concerns. Please feel free to contact us at any time for support.

At Renew Skin Therapy, our goal is to ensure your complete satisfaction from the moment you place your order to the safe arrival of your skincare products at your doorstep. Your order will be processed within 2-3 business days. We offer standard shipping for $15, and expedited shipping options are available upon request for an additional fee. You can choose the method that best fits your needs at checkout. Our shipping services are currently available within the United States. Standard delivery typically requires 3-7 business days after the order has been shipped. Expedited delivery times may range from 1-3 business days, depending on your selected service and delivery location. Once your order has shipped, you will receive an email confirmation along with tracking information so you can monitor your delivery status. Please double-check your shipping information during checkout, as we are not responsible for packages delayed or lost due to incorrect addresses. If you are not completely satisfied with your purchase, returns are accepted within 30 days of your receipt date, provided the products are unused and remain in their original packaging. If you wish to request a return, please contact our customer service team with your order number and reason for return. We will issue clear instructions to guide you through the return process. Refunds for eligible returns will be processed to your original form of payment once we have received and inspected the returned item. After 30 days, only unused items are eligible for a return as store credit instead of a refund. Your satisfaction is important to us. If you have any questions or concerns, our dedicated support team is always here to help.